Fee Protection

Trust Account

When you receive a letter of offer from NZMA, you will also receive an invoice for your tuition and course related fees. A receipt will be issued once the payment is completed, which you can then use for your student visa application. Please note that the money received from you will be deposited into a trust account until course commencement, which is a requirement of the Education Act 1989. The money is withdrawn in stages as the course is completed.

If you do not meet your visa requirements, all course fees will be refunded back to you. However, this does not apply to visa application fees, application/adminstration fees, or accomodation application fees if your accomodation has been booked in advance. Refund decisions are based on what we advise in our Contract of Enrolment. A copy can be found on the last page of the Information and Application Form. 

Liquidation

In the event of NZMA going into liquidation or ceases to be a provider or a signatory to the Code of Practice, the NZMA Trust will hold the unused portion of the course for which the student has paid. NZMA will actively try and place students with other providers and negotiate a reduced cost for the balance of any study.

Withdrawal and Refund Policy Procedures 

If you wish to withdraw after being confirmed on your programme, you must put this in writing and hand it in to the office or send it by post.

The following will be refunded to the students (or the student’s parent/legal guardian) bank account where the funds intially came from.

Programmes with a duration of one term, 3 months or longer:

• Full refund when a request is received 21 working days or more prior to course commencement 
• The college will retain up to 25 percent of tuition and course related costs when written notice is received up to 10^th working day following course commencement
• No refund will occur when a request is received from the 11^th working day following course commencement 

Programmes that are less than one term, three months:

• Full refund when a request is received 6 working days or more prior to course commencement
• The college will retain up to 25 percent of tuition and course related costs when written notices is received up to 5^th working day following course commencement
• No refund will occur when a request is received from the 6^th working day following course commencement

A student's accomodation and living expenses funds - the unused balance is refundable without penalty.

Should NZMA cease to be a signatory to the Code of Practice or cease to be a provider, for example, go into liquidation, then NZMA will:

• Refund the amount in question to the student (or the student’s parent or legal guardian) or
• If directed by the student or the code administrator or the agency responsible for fee protection mechanisms, transfer the amount to another signatory as agreed with the student
• Refunds when a student withdraws or cancels their programme of study are only made to the bank account in the country where we first received the students funds from

Please note that there may also be additional insurance and uniform costs if these companies have already been paid at time of withdrawal. If you voluntarily leave or are withdrawn from a programme after the cancellation period, you will be liable for any outstanding fees. Immigration New Zealand will be notified if study is terminated and may impact on academic record and future enrolment. When a student visa is withdrawn, a student must obtain a new visa from Immigration New Zealand within 2 weeks or leave the country.