Why choose NZMA? | General
General information
NZMA management
NZMA is part of Up Education. NZMA’s last NZQA External Evaluation and Review (EER) categorisation was Category 1 (received in 2022). Category 1 was the highest EER categorisation available at that time. The NZQA EER system is no longer in operation.
Fee protection
NZMA operates under the strict NZQA student fee protection policy as required by the New Zealand Government. Student fees are protected in the unlikely event that NZMA is unable to deliver a student’s tuition.
NZQA quality commitment
At NZMA we are committed to offering quality learning. NZMA’s last NZQA External Evaluation and Review (EER) categorisation was Category 1 (received in 2022). Category 1 was the highest EER categorisation available at that time. The NZQA EER system is no longer in operation.
Click here to read the full report.
Governance and management
The Executive Team and Board are responsible for the governance of the organisation. The Board meets monthly to:
Discuss NZMA’s strategic direction
Review financial performance
Determine business objectives
Select management to operationalise policies and objectives
The Senior Management Team (comprised of the Chief Executive and Directors) communicates daily, and takes care of the on-going operations of the business.
Complaints procedure
NZMA has a set procedure to resolve complaints.
If a concern is unable to be resolved by talking it through with staff, it can be escalated to the Campus/ Operations Manager.
Full details can be found in the student handbook. If it is still not resolved, then a complaint can be lodged with NZQA click here for more information.
Financial or contractual disputes are referred to will the Student Dispute Resolution Scheme (DRS) Operator.