Contact Centre Courses in Auckland & Hamilton | Study at NZMA

Home » Courses » Contact Centres

Study Contact Centres at NZMA

This industry shows no sign of slowing up and trained contact centre staff are in hot demand. Gain an NZMA contact centre qualification and become part of this dynamic, fast-paced industry.

Quality Assured (All qualifications are NZQA accredited)

Our Contact Centres programmes


This course teaches you everything you need to get a foot in the door to some of the country’s most exciting contact centres. You’ll graduate knowing how to use the latest contact centre systems and equipment and you will have developed some excellent customer service, communication, business administration and computing skills. You’ll even have some relevant work experience on your CV thanks to NZMA’s live charity calling campaigns.

Learn more


If you’re already working as a team leader in a contact centre, or training towards it, then this is the qualification for you. It’ll arm you with top-notch supervisory skills as well as the specialised statistical and technological skills expected of team leaders in the industry. Employers see this qualification as the first step on the contact centre management pathway.

Learn more
Latest News and Events from the Campus

NZMA Porirua Campus grand opening

Read full story

Skills sector delegation from Pakistan visits NZMA

Read full story

Hear from the Employers at the 2018 NZMA Careers Expo

Read full story

Hear from NZMA students at the NZMA Careers Expo 2018

Read full story