Study Contact Centres at NZMA
This industry shows no sign of slowing up and trained contact centre staff are in hot demand. Gain an NZMA contact centre qualification and become part of this dynamic, fast-paced industry.
(All qualifications are NZQA accredited)Our Contact Centres programmes
CERTIFICATE IN CONTACT CENTRES - LEVEL 3
This course teaches you everything you need to get a foot in the door to some of the country’s most exciting contact centres. You’ll graduate knowing how to use the latest contact centre systems and equipment and you will have developed some excellent customer service, communication, business administration and computing skills. You’ll even have some relevant work experience on your CV thanks to NZMA’s live charity calling campaigns.
CERTIFICATE IN LEADING WORKPLACE TEAMS - LEVEL 4
Set your sights on a leadership role? Gain the skills and knowledge you need to become an effective leader in First Line Management. Master the art of supervising and managing teams in a multicultural environment and build your leadership capabilities so you can fast-track your career and benefit your business.