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Aleni Feata

NZMA Certificates in Contact Centre Levels 3 & 4

Aleni Feata | Success Story NZMA

"All the tutors have loads of experience and they are always willing to share their skills, experience and knowledge.It's amazing how the theory and practical always makes sense!"

Working: Outbound Sales Agent NZMA

What appealed to you about a career in the contact industry?
I started studying Computer and Mathematical Science at university but soon realised it didn’t suit my personality. I left and got a job as a sales consultant and I loved it. It made me realise that contact centre is where I belong! I enrolled at NZMA to gain the fundamental skills and knowledge I need to be successful in the industry.

Did NZMA help you gain relevant work experience as well as qualifications?
Yes! I had three great part-time jobs during my studies and the team at NZMA Careers helped me get all of them. They organised interviews, helped me out with my CV and cover letters, and gave me lots of constructive feedback and encouragement.

And now you are working at NZMA?
After graduating from NZMA I took on another role but I always wanted to come back. A new position was created for an Outbound Sales Agent based at the new Sylvia Park Campus so I jumped at the chance. It enables me to use all the skills I gained during my NZMA studies, and give the same kind of support to students that I once had. My role is busy and varied – I manage our Live Chat, attend events, high school expos, mall visits and careers fairs and set up appointments for the sales team. It’s awesome!”

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