Exciting New Initiatives for NZMA’s Business and Contact Centre Students

Exciting New Initiatives for NZMA’s Business and Contact Centre Students

Tuesday 18 December

TelstraClear, New Zealand’s second-largest telecommunications company, is looking to New Zealand Management Academies (NZMA) for recruits for its elite cadet training programme.

NZMA’s top business and contact centre graduates are being put forward as candidates for intakes in January and February 2013, with both 20 hour and 40 hour contracts on offer. 

NZMA Employment Advisor Tim Green describes the new partnership between the two organisations as a “brilliant opportunity” for NZMA graduates.

“The fact that TelstraClear wants to tap into our graduate pool is fantastic for our business and contact centre students.  They have contact centres in Greenlane and the North Shore, and a host of fantastic employment opportunities.  By gaining a cadetship with them, our graduates have their foot in the door to an exciting career with the company,” he says.

TelstraClear is a wholly-owned subsidiary of Vodafone New Zealand and has around 400,000 customers.  As well as accepting NZMA graduates into their cadet programme, the telecommunications giant will also hold several open days for NZMA contact centre students during 2013, giving them guided tours of the contact centre, and allowing them to go on piggyback headsets in order to watch their top call centre operators in action.

“It will be an excellent introduction to the company for our students, as well as a great way to pick up some customer service tips from some of the best in the business,” says Tim.

Meanwhile, one of NZMA’s most established and long-standing employer partners, ANZ Bank, has introduced an exciting new initiative.  An internship programme has been established to provide NZMA business students with some hands-on experience and real workplace training.

The programme was developed by NZMA Employment Advisor Sharon Cummings, in conjunction with bank representatives.  The first NZMA intern has recently completed the training, which involved spending one day working at the bank every week for a month.

“It was an excellent way for them to get a real taste of what working in the banking industry would be like, and it will look great on their CV,” says Sharon.

“The internship plan was tailor-made to fit our curriculum and included two days spent at the retail branch, a day with a personal banker and a day in business banking.  It gave our student a really great overview, and enabled them to get a feel for the structure and culture of ANZ.”

NZMA has enjoyed an on-going relationship with ANZ bank for several years and the bank has been heavily involved in academy employer days, workshops and seminars.  It has also provided a host of graduation awards and work experience, internship and employment opportunities.

ANZ bank has always been hugely supportive of international students studying in New Zealand, and they are an integral part of the FTS (Funds Transfer Scheme).  This scheme was set up by Immigration New Zealand to overcome the challenges some overseas students face in supporting themselves financially while here.  It is a valuable financial tool for agents and their students.