Students at NZMA Auckland South campus were treated to a special visit from Sara, Business Change Analyst for Air New Zealand last week.
Sara’s visit was particularly informative for current NZMA Contact Centre students, as she began her career at 18, in the Contact Centre at Air New Zealand. Soon after Sara became a Team leader before moving onto the American off-shore Contact Centre business. From there she moved into the general customer complaints department and worked from the Auckland airport dealing with complaints that reached CEO level. Now she is working as a Business Change Analyst for Air New Zealand, and part of her role is interviewing candidates for employment with the Contact Centre.
NZMA Tutor, Debbie Andrews said, “Our students thoroughly enjoyed her whole talk, and we could have listened for at least another hour. Sara was certainly valuable to our learning experience here at NZMA”.
NZMA students were completely engaged with Sara’s story, and felt inspired to reach for the stars! Sara gave practical advice, and relayed real stories on how to work hard and take opportunities to grow your career.
NZMA have programmes in Contact Centre which teach basic skills through to top-notch supervisory skills, as well as the specialised statistical and technological skills expected of team leaders in the industry. Employers see this qualification as the first step on the contact centre management pathway.