From retail assistant to store manager, whatever you’re striving for we’ve got you covered.
This programme gives you all the basic skills you’ll need to be successful in the booming service sector industry. You will gain skills to provide great customer service in a variety of industries – hospitality, retail, cookery, travel and tourism. You will also gain some practical skills such as food and beverage service, presenting products and services to maximise sales, and handling customer enquiries.
Whether you’re already working in retail, or are trying to get a foot in the door, this intermediate/supervisory level qualification will ensure you stand out from the crowd. You’ll learn about workplace training, sales and consumerism and customer service, and you’ll gain retail skills that will impress the most discerning employer. This course will also give your English and maths skills a boost!
Set your sights on a leadership role? Gain the skills and knowledge you need to become an effective leader in First Line Management. Master the art of supervising and managing teams in a multicultural environment and build your leadership capabilities so you can fast-track your career and benefit your business.