Certificate in Contact Centres Level 4 | Study at NZMA

Certificate in Contact Centres (Level 4)

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Study Contact Centre at NZMA

If you’re already working as a team leader in a contact centre, or training towards it, then this is the qualification for you.

It’ll arm you with top-notch supervisory skills as well as the specialised statistical and technological skills expected of team leaders in the industry. Employers see this qualification as the first step on the contact centre management pathway, as you’ll graduate with well-developed communication and technical skills and a sound knowledge of quality monitoring in a contact centre.

What will I learn?

  • Handling challenging customers
  • Working in teams
  • Managing contact centre staff
  • Organisational principles
  • Quality monitoring
  • Team leadership
  • Maintaining positive workplace relationships
  • Cultural diversity in the workplace
  • Using statistics and technology to achieve metrics

What qualifications will I gain?

  • New Zealand Certificate in Contact Centres (Level 4)


Start Dates

This 20-week programme is offered at NZMA’s Auckland South and Waikato Campuses.

Course Costs

Student loans and allowances are available if you meet the criteria. 

Find out if you're eligible by calling StudyLink on Freephone 0800 88 99 00 or visit www.studylink.govt.nz.

Entry Requirements

  • You need to be 16 or older and achieve the required level in our contact centre evaluation (which includes a telephone interview and typing test).
  • You also must have completed the National Certificate in Contact Centre Operations Level 3 or be able to demonstrate equivalent knowledge.
  • If English is your second language, we may get you to sit an English Language Assessment.

All our Contact Centre courses

Contact Centre
  • Certificate in Contact Centres (Level 3)

  • Certificate in Contact Centres (Level 4)

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