If you’re already working as a team leader in a contact centre, or training towards it, then this is the qualification for you.
It’ll arm you with top-notch supervisory skills as well as the specialised statistical and technological skills expected of team leaders in the industry. Employers see this qualification as the first step on the contact centre management pathway, as you’ll graduate with well-developed communication and technical skills and a sound knowledge of quality monitoring in a contact centre.
What will I learn?
What qualifications will I gain?
Student loans and allowances are available if you meet the criteria.
Find out if you're eligible by calling StudyLink on Freephone 0800 88 99 00 or visit www.studylink.govt.nz.