Set your sights on a leadership role? Gain the skills and knowledge you need to become an effective leader in First Line Management. Master the art of supervising and managing teams in a multicultural environment and build your leadership capabilities so you can fast-track your career and benefit your business. This qualification will set you up for success as a supervisor or team leader in your chosen industry. Become the best leader you can possibly be with our Certificate in Leading Workplace Teams.
Leadership skills
Organisational behaviour
Business operations
Human resources and employment relations
Staff management.
Plus, you’ll have opportunities to apply everything you learn in a familiar workplace context such as contact centre, retail, business or hospitality