Certificate in Leading Workplace Teams (Level 4)

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Study Contact Centre at NZMA

Set your sights on a leadership role? Gain the skills and knowledge you need to become an effective leader in First Line Management. Master the art of supervising and managing teams in a multicultural environment and build your leadership capabilities so you can fast-track your career and benefit your business. This qualification will set you up for success as a supervisor or team leader in your chosen industry. Become the best leader you can possibly be with our Certificate in Leading Workplace Teams.

What will I learn?

  • Leadership skills
  • Organisational behaviour
  • Business operations
  • Human resources and employment relations
  • Staff management.
  • Plus, you’ll have opportunities to apply everything you learn in a familiar workplace context such as contact centre, retail, business or hospitality

What qualifications will I gain?

  • New Zealand Certificate in Business (First Line Management) (Level 4) 


Start Dates

This 19-week programme is offered at NZMA’s Auckland Otahuhu and Waikato Campuses.

Course Costs

Student loans and allowances are available if you meet the criteria. 

Find out if you're eligible by calling StudyLink on Freephone 0800 88 99 00 or visit www.studylink.govt.nz.

Entry Requirements

  • You need to be 17 or older.
  • You also must have studied at a secondary school for at least 4 years.
  • OR successfully gained relevant Level 3 qualification OR have relevant work experience.
  • If English is your second language, we may get you to sit an English Language Assessment.

All our Contact Centre courses

Contact Centre
  • Certificate in Contact Centres (Level 3)

  • Certificate in Leading Workplace Teams (Level 4)

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