National Certificate in Retail Level 3 | Study at NZMA

Certificate in Retail (Level 3)

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Study Retail at NZMA

Whether you’re already working in retail, or are trying to get a foot in the door, this intermediate/supervisory level qualification will ensure you stand out from the crowd.

You’ll learn about workplace training, sales and consumerism and customer service, and you’ll gain retail skills that will impress the most discerning employer. Better still, you’ll graduate with plenty of authentic work experience through working in our on-campus retail shop. This course will also give your English and maths skills a boost!

What will I learn?

  • Sales legislation
  • Assisting customers
  • Demonstrating product knowledge
  • Stock management
  • Recording losses
  • Receiving payment
  • Processing returned items
  • Customer complaints
  • Floats and reconciliation
  • Target markets and buyer behaviour
  • Sales skills
  • Sales interactions

What qualifications will I gain?

  • New Zealand Certificate in Retail (Level 3)


Start Dates

This 20-week programme is available at NZMA’s Auckland South and Waikato Campuses.

Course Costs

New Zealand Students

Student loans and allowances are available if you meet the criteria.
Find out if you're eligible by calling StudyLink on Freephone 0800 88 99 00 or visit

Entry Requirements 

  • You need to be 16 or older.
  • If you’re a permanent resident but English is your second language, we may get you to sit an English Language Assessment.

All our Retail courses

  • Vocational Pathways for Service Industries (Level 2)

  • Certificate in Retail (Level 3)

  • Certificate in Leading Workplace Teams (Level 4)

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