Certificate in Retail Level 3 (NC0994)

Home » Courses » Retail » Certificate in Retail Level 3 (NC0994)

Study Retail at NZMA

Whether you’re already working in retail, or are trying to get a foot in the door, this intermediate/supervisory level qualification will ensure you stand out from the crowd.

You’ll learn about workplace training, sales and consumerism and customer service, and you’ll gain retail skills that will impress the most discerning employer. Better still, you’ll graduate with plenty of authentic work experience through working in our on-campus retail shop. This course will also give your English and maths skills a boost!

What will I learn?

  • Selling skills
  • Sales legislation
  • Knowledge of retail in New Zealand
  • Customer behaviour
  • Handling complaints and difficult situations
  • Customer service techniques
  • Ordering, replenishing and protecting stock
  • Developing product knowledge
  • Cash handling and reconciling sales
  • Workplace safety
  • Working in a team

What qualifications will I come away with?

New Zealand Certificate in Retail Level 3
NCEA Level 1
NCEA Level 2


Start Dates

This 20-week programme is available at NZMA’s Auckland South and Waikato Campuses.

Auckland South and Waikato Campuses

28th July, 1st September, 13th October, 17th November

Course Costs

Student loans and allowances are available if you meet the criteria.
Find out if you're eligible by calling StudyLink on Freephone 0800 88 99 00 or visit www.studylink.govt.nz.

Entry Requirements 

  • You need to be 16 or older and achieve the required level in our evaluation.
  • If you’re a permanent resident but English is your second language, we may get you to sit an English Language Assessment.
Latest News and Events from the Campus

NZMA Floristy Students Show Off Their Skills at the Porirua City Hub

Read full story

Cambodian Minister for Tourism visits NZMA, Hamilton

Read full story

Watch our Brand New Ad

Read full story

Student Health Prioritised at NZMA Waikato

Read full story