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Vocational Pathway for Service Industries (Level 2)

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Study Hospitality at NZMA

This programme gives you all the basic skills you’ll need to be successful in the booming service sector industry. You will gain skills to provide great customer service in a variety of industries – hospitality, retail and contact centres.  You will also gain some practical skills such as food and beverage service, presenting products and services to maximise sales, and handling customer enquiries.

What will I learn?

  • Personal presentation
  • Purchasing processes - transactions and cash handling
  • Product displays
  • Counter and table service
  • Interacting with customers
  • Barista service
  • Hot and cold beverages
  • Food safety
  • Prepare basic foods
  • Baking
  • Service styles
  • Tourism in New Zealand

What qualifications will I come away with?

  • NCEA (Level 2) with Vocational Pathway in Service Industries


Course Costs


You can get help with paying for travel to and from your course. This can all be sorted through Student Support.

Entry Requirements

To enrol you will need to be: 

  • A NZ Citizen or Permanent Resident.
  • 16 to 19 years of age before the start of the course.*
  • Come and meet us and have a chat at the campus
  • Prepared to study full-time 

You will also need to complete an application form. These courses fill up quickly and spaces are available on a first-come first-served basis. 

*15 year olds who hold Ministry-approved early exemption from their school may also be eligible. This exemption must be in place before the course starts.

All our Hospitality courses

  • Service Sector (Level 1)

  • Vocational Pathway for Service Industries (Level 2)

  • New Zealand Certificate in Hospitality (Level 3)

  • New Zealand Certificate in Hospitality (Restaurant Service) (Level 4)

  • New Zealand Certificate in Hospitality (Advanced), Food and Beverage Service Strand (Level 5)

  • New Zealand Diploma in Hospitality Management (Level 5)

  • New Zealand Diploma in Hospitality Management (Level 6) (1 Year)

  • Diploma in Applied Hospitality Management (Level 6) (2 Years)

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