Certificate in Contact Centres Level 3 | Study at NZMA

Certificate in Contact Centres (Level 3)

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Study Contact Centre at NZMA

This course teaches you everything you’ll need to get a foot in the door to some of the country’s most exciting contact centres.

You’ll graduate knowing how to use the latest contact centre systems and equipment and you will have developed some excellent customer service, communication, business administration and computing skills. You’ll even have some relevant work experience on your CV thanks to NZMA’s live charity calling campaigns for organisations like Cancer Society, LifeLine and Heart Children New Zealand. Studying on this programme will also give your English and Maths skills an added boost.

What will I learn?

  • Communication theory
  • Interacting with customers
  • Establishing and maintaining contact centre relationships
  • Customer service
  • Customer behaviour
  • Important laws and legislation
  • Record management
  • Give and respond to performance feedback
  • Time management

What qualifications will I gain?

  • New Zealand Certificate in Contact Centres (Level 3)
  • NCEA Level 2

CAMPUS START DATES

Start Dates

This 19-week programme is offered at NZMA’s Auckland South and Waikato Campuses.

Course Costs

New Zealand Students

This course is part of the government led Youth Guarantee Programme. If you are aged 16-19, and meet the course entry requirements, you can attend this course for FREE.

Student loans and allowances are available if you meet the criteria.
Find out if you're eligible by calling StudyLink on Freephone 0800 88 99 00 or visit www.studylink.govt.nz.

Entry Requirements

  • You need to be 16 or older and achieve the required level in our contact centre evaluation (which includes a telephone interview and typing test).
  • If English is your second language, we may get you to sit an English Language Assessment.

All our Contact Centre courses

Contact Centre
  • Certificate in Contact Centres (Level 3)

  • Certificate in Leading Workplace Teams (Level 4)

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