This course teaches you everything you’ll need to get a foot in the door to some of the country’s most exciting contact centres.
You’ll graduate knowing how to use the latest contact centre systems and equipment and you will have developed some excellent customer service, communication, business administration and computing skills. You’ll even have some relevant work experience on your CV thanks to NZMA’s live charity calling campaigns for organisations like Cancer Society, LifeLine and Heart Children New Zealand. Studying on this programme will also give your English and Maths skills an added boost.
What will I learn?
What qualifications will I gain?
This course is part of the government led Youth Guarantee Programme. If you are aged 16-19, and meet the course entry requirements, you can attend this course for FREE.
Student loans and allowances are available if you meet the criteria.
Find out if you're eligible by calling StudyLink on Freephone 0800 88 99 00 or visit www.studylink.govt.nz.