NZMA Certificate in Contact Centre and Employment Skills Level 3 (PC9450)

This course is offered at NZMA Auckland South Academy.
 

What will I learn?

• Customer service and sales techniques
• How to respond to difficult customers
• Effective communication techniques
• How to build and maintain rapport within a team environment
• Assertiveness and personal development
• Contact Centre terminology
• Inbound and outbound call management
• Microsoft Word, Internet, email and database skills
• Contact Centre technology
• Stress and time management
• Research skills
• Resumes and covering letters
• Interview and job seeking techniques

What qualifications will I come away with?

• NZQA National Certificate in Contact Centre Operations Level 3
• NZMA Certificate in Contact Centre and Employment Skills Level 3

Why choose NZMA?

• Our tutors are highly trained professionals who come from successful contact centre backgrounds
• Small class sizes and a supportive environment
• You’ll learn relevant workplace skills through practical, hands-on teaching methods
• Your training environment is a replica of a real life contact centre.  Each student has their own individual work station,   telephone and headset
• You will gain hands-on in-house work experience in an authentic environment
• You will learn using industry standard computer programs
• During your course you will undertake a real-life contact centre campaign for a charity
• You will make industry visits to several contact centres during the 20 weeks
• Contact centre industry representatives will come into NZMA to give seminars and workshops on relevant topics

Will I get a job afterwards?

Our qualifications are highly respected by industry and as a result we achieve excellent employment results.

The last few weeks of the course have a huge focus on job hunting.  In fact many of our students find employment during this time.  You will be taught job search and interview techniques as well as CV writing and by the end of the course you will also have gained valuable, authentic work experience through the two-week live charity campaign all our contact students are required to take part in.  This will look great on your CV!

Judging from our previous students’ successes, you’ll be snapped up by eager employers in no time. Click HERE to find out what our Graduates are up to now!

What do I need to be accepted into the programme?

New Zealand students must:
be 16 years of age or older, AND
achieve the required level in the Contact Centre Evaluation (this also includes a telephone interview and typing test)

Please contact your Student Advisor for more details.

Student Loans and Allowances

Student loans and allowances are available for those students who meet the criteria.  Find out if you're eligible by calling StudyLink on Freephone 0800 88 99 00 or visit www.studylink.govt.nz